Privacy Policy

🛡️ Tidewater WiFi Privacy Policy

Effective Date: April 25, 2022

Tidewater WiFi, a service of Tidewater Computers LLC, is committed to protecting your privacy. This Privacy Policy outlines what personal information we collect, how we use it, and your rights as a user of our services.

1. Information We Collect

We may collect the following personal information from customers:

Full name
Email address
Phone number
Billing and service address
IP address
Payment details (processed securely via Stripe)
Service preferences and support interactions

2. How We Use Your Information

We use the information we collect to:

Provide internet and TV services
Contact you regarding service installations, appointments, outages, and billing
Process payments and manage your account
Respond to technical support requests
Send important service-related notifications via email or SMS

3. SMS Communication

By signing up for Tidewater WiFi services, you consent to receive SMS messages related to your account. These may include:

Payment reminders
Appointment confirmations
Outage alerts
Support ticket updates

SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out of SMS communication at any time by replying STOP to any message.

4. Information Sharing

We do not sell or rent your personal information to any third parties.
We may share your information only with trusted service providers (e.g., payment processors) when necessary to deliver our services, and only under strict confidentiality agreements.

5. Data Security

We use industry-standard encryption and security protocols to protect your data. Customer information is stored securely and access is limited to authorized personnel only.

6. Your Choices & Rights

You can:

Opt out of SMS by replying STOP
Request a copy of your data
Request data deletion or updates

7. Policy Updates

We may update this policy occasionally. The latest version will always be available at https://tidewaterwifi.com/privacy-policy.